Consumer Compass
Published within the Online Consumer Protection Office programme register. Its public page describes scope, participating units, expected outcomes and the review path.
Read programme details ↗Institutional profile / Regulator / OCPO
Online Consumer Protection Office
Provides understandable network-defined complaint guidance for digital scams, misleading offers and marketplace disputes, routing each matter by topic rather than promising enforcement.
Independent network profileDefined charter remitPublic record access
6Departments
3Network programs
6Published records
OCPOCatalogue code
Purpose, responsibilities and boundaries
Provides understandable network-defined complaint guidance for digital scams, misleading offers and marketplace disputes, routing each matter by topic rather than promising enforcement.
FOCUS 01
Rule interpretation and disclosure
An operational focus within the published institution mandate. Specific procedures are described in the underlying programme and Code pages.
FOCUS 02
Network-scoped review
An operational focus within the published institution mandate. Specific procedures are described in the underlying programme and Code pages.
FOCUS 03
Published standards and remediation
An operational focus within the published institution mandate. Specific procedures are described in the underlying programme and Code pages.
Published service areas
The following programme titles are drawn from the institution’s existing published catalogue. The linked pages contain fuller process descriptions and programme outputs.
Offer Clarity Review
Published within the Online Consumer Protection Office programme register. Its public page describes scope, participating units, expected outcomes and the review path.
Read programme details ↗Resolution Desk
Published within the Online Consumer Protection Office programme register. Its public page describes scope, participating units, expected outcomes and the review path.
Read programme details ↗Departments and coordination
Separate functions support consistent assignment, evidence stewardship and written administrative records. The existing department register remains authoritative for the internal network model.
Consumer IntakeNetwork-designated unit 01; responsibilities and coordinating offices appear in the institution’s existing department register.
Scam EducationNetwork-designated unit 02; responsibilities and coordinating offices appear in the institution’s existing department register.
Marketplace ResolutionNetwork-designated unit 03; responsibilities and coordinating offices appear in the institution’s existing department register.
Public GuidanceNetwork-designated unit 04; responsibilities and coordinating offices appear in the institution’s existing department register.
Complaint AnalysisNetwork-designated unit 05; responsibilities and coordinating offices appear in the institution’s existing department register.
Community AccessNetwork-designated unit 06; responsibilities and coordinating offices appear in the institution’s existing department register.
From enquiry to published record
Use the institution’s published pages to follow the relevant process. These steps describe how to find existing information; they are not new operational promises or deadlines.
01
Access the relevant service
Use the published Online Consumer Protection Office programmes and reporting information to identify the applicable network procedure.
02
Identify scope and evidence
The applicable institution page sets out the remit, inputs, record handling and opportunities to respond.
03
Inspect the published outcome
If an outcome is publicly catalogued, use the exact record ID, status and PDF integrity check. Review and correction paths remain under the network charter.
Published leadership roster
The published leadership directory explains institutional roles, responsibilities and reporting lines. For formal enquiries, use the institution’s contact page.
Chair — Lena MavrenResponsibilities and reporting information are available in the institutional leadership directory.
Deputy Director — Tovan BellResponsibilities and reporting information are available in the institutional leadership directory.
General Counsel — Aya CorrenResponsibilities and reporting information are available in the institutional leadership directory.
Chief Technology Officer — Rian ValeResponsibilities and reporting information are available in the institutional leadership directory.
Traceable publication references
Review the institution’s published records and recorded status in the Federation catalogue. Verification confirms file integrity against its registered SHA-256 checksum.
Public Complaint Record
PUBLISHED IN NETWORK CATALOGUE · 2026-10-07
Verify the catalogue PDF ↗Consumer Protection Review
PUBLISHED IN NETWORK CATALOGUE · 2026-10-07
Verify the catalogue PDF ↗OCPO · Annual Review 2026
PUBLISHED IN NETWORK CATALOGUE · 2026-10-07
Verify the catalogue PDF ↗Luma Archive Cooperative v. Oria Market
CATALOGUED INTERNAL CASE ENTRY · 2026-09-24
Verify the catalogue PDF ↗Access, oversight and corrections
Published material can be inspected through this institution’s records, publications and contact pages. Questions about a network record should cite its reference number and use the applicable network report or correction route.
Oversight and review
Consult the applicable Charter, network Code and publication status before relying on a record.
Review code provisions ↗