Consumer Compass
Consumer Intake coordinates this program, with a documented private-network scope, named reviewer and public guidance.
Explore ↗INSTITUTIONAL MANDATE / INDEPENDENT VIRTUAL AUTHORITY
Governance, public records and transparent review.
Online Consumer Protection Office operates as a separate private-network institution with a defined mandate, public procedures and accountability safeguards.
OCPO / Regulator / ORIGINAL VIRTUAL INSTITUTION
A clearer path when something goes wrong.
Provides understandable network-defined complaint guidance for digital scams, misleading offers and marketplace disputes, routing each matter by topic rather than promising enforcement.
Independent digital-network architecture. Displays and scenes are concept artwork, not real facilities or live operations.
Mandate in practice
What we do.
Offer Clarity Review
Scam Education coordinates this program, with a documented private-network scope, named reviewer and public guidance.
Explore ↗Resolution Desk
Marketplace Resolution coordinates this program, with a documented private-network scope, named reviewer and public guidance.
Explore ↗Published network catalogue records
Latest from the record.
2026-10-07
OCPO
OCPO
Public Complaint Record
Public Complaint Record
A network-defined public complaint record illustrating the UNF procedure. The facts, parties and outcome are sample; this record is not a complaint against a real organization.
2026-10-07
OCPO
OCPO
Annual Report
OCPO · Annual Review 2026
The 2026 network annual review documents consumer compass, public records and the institution’s next review priorities.
Inside OCPO
An institution with clear responsibilities.
STRUCTURE & ACCOUNTABILITY
Consumer Intake.
Provides understandable network-defined complaint guidance for digital scams, misleading offers and marketplace disputes, routing each matter by topic rather than promising enforcement.
Original architectural illustration of a network-defined virtual campus.
People / original illustrated profiles
Network-defined leadership.
Chair
Lena Mavren
Lena Mavren leads consumer intake within the network-defined OCPO institution. Their within the network career began in the Network Learning Cooperative in 2015, followed by a 2019 appointment to the Virtual Policy Fellowship. Since 2023, they have focused on documented decisions, accessible public guidance and independent review.
Network-defined leader · Original editorial illustration
Deputy Director
Tovan Bell
Tovan Bell leads scam education within the network-defined OCPO institution. Their within the network career began in the Network Learning Cooperative in 2016, followed by a 2020 appointment to the Virtual Policy Fellowship. Since 2024, they have focused on documented decisions, accessible public guidance and independent review.
Network-defined leader · Original editorial illustrationPublications
Read. Review. Understand.
Public Complaint Record
Public Complaint Record
A network-defined public complaint record illustrating the UNF procedure. The facts, parties and outcome are sample; this record is not a complaint against a real organization.
Read the record ↗
Annual Report
OCPO · Annual Review 2026
The 2026 network annual review documents consumer compass, public records and the institution’s next review priorities.
Read the record ↗