PRIVATE DIGITAL-NETWORK FRAMEWORK · INTERNAL INSTRUMENTS ONLY · NOT A GOVERNMENT OR STATUTORY LICENSING AUTHORITY
OCPO original virtual emblemOnline Consumer Protection OfficeOCPO / VIRTUAL INSTITUTIONS
UNF / OCPO / Departments & structure
Organization chart

Clear responsibilities. Connected departments.

6 network-defined departments support Online Consumer Protection Office.

LEADERSHIP

Lena Mavren

Chair → institutional mandate and published reasons.

PROCEDURE

Aya Corren

General Counsel → scope, network-defined Code and review consistency.

RECORDS

Rian Vale

Chief Technology Officer → public catalogue and record history.

Departments

UNIT 01
OCPO

Consumer Intake

Consumer Intake supports Consumer Compass. The unit records the scenario objective, checks the virtual scope, identifies the responsible reviewer and publishes a reasoned summary when the work is public. It coordinates with Scam Education.

Network-defined unit head: Lena Mavren · Oversight: OFIG / DECC.

UNIT 02
OCPO

Scam Education

Scam Education supports Offer Clarity Review. The unit records the scenario objective, checks the virtual scope, identifies the responsible reviewer and publishes a reasoned summary when the work is public. It coordinates with Marketplace Resolution.

Network-defined unit head: Tovan Bell · Oversight: OFIG / DECC.

UNIT 03
OCPO

Marketplace Resolution

Marketplace Resolution supports Resolution Desk. The unit records the scenario objective, checks the virtual scope, identifies the responsible reviewer and publishes a reasoned summary when the work is public. It coordinates with Public Guidance.

Network-defined unit head: Aya Corren · Oversight: OFIG / DECC.

UNIT 04
OCPO

Public Guidance

Public Guidance supports Consumer Compass. The unit records the scenario objective, checks the virtual scope, identifies the responsible reviewer and publishes a reasoned summary when the work is public. It coordinates with Complaint Analysis.

Network-defined unit head: Rian Vale · Oversight: OFIG / DECC.

UNIT 05
OCPO

Complaint Analysis

Complaint Analysis supports Offer Clarity Review. The unit records the scenario objective, checks the virtual scope, identifies the responsible reviewer and publishes a reasoned summary when the work is public. It coordinates with Community Access.

Network-defined unit head: Lena Mavren · Oversight: OFIG / DECC.

UNIT 06
OCPO

Community Access

Community Access supports Resolution Desk. The unit records the scenario objective, checks the virtual scope, identifies the responsible reviewer and publishes a reasoned summary when the work is public. It coordinates with Consumer Intake.

Network-defined unit head: Tovan Bell · Oversight: OFIG / DECC.

VIRTUAL JURISDICTION NOTICE
United Network Federation is an independently presented, privately administered digital-network governance framework. Its charter, participation rules, registry entries, reviews and dispute procedures operate only within services and among participants that adopt them. These publications are not government instruments, statutory licenses, judicial orders, public registrations or proof of independent security certification. A registry match confirms a publication in this network catalogue only. Sponsorships or external approvals require separate, verifiable evidence.